Begin by wishing readers, advertisers, colleagues, management, and business peers a very Happy New Year. Walmart employee handbook bereavement policy form. We at CHIP look orward to your continued support and patronage in 2008.

The World Wide Web has passed through many stages o evolution. At rst, web pages were the equivalent o brochures. Websites then provided only inormation, and links to other pages having more inormation. The only orm o user interaction was an email address with a ‘Mailto’ link somewhere on the page. Forms came later. In the next stage, businesses looked at the web as a medium or oering services.

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Online transactions and credit card payments began when payment gateways sprung up. But people are still apprehensive about using their credit cards online.

City olk (especially those who spend long hours commuting), can’t spare an hour to stand in queues to pay utility bills. Do you remember the last time you walked into a bank or visited a travel agent? Do you ever visit the library to mine or inormation during school or college projects? Thanks to the web, you can now do all this stu online. Yet, I do know some people who continue to stand in queues to pay electricity bills, because a “stamped receipt gives them peace o mind, and proo that they’ve paid their bills.” And there are some who are paranoid about using online ser vices; they eel some grubby hacker or smart kiddie out there is out to drain their bank accounts. There’s a particular website in India that changed people’s attitude towards e-commerce.

It’s the website o the Indian Railways Catering and Tourism Corporation (IRCTC). The website www.irctc.co.in became the largest e-commerce site in India (in terms o number o transactions), within a ew months o its launch. It’s not hard to see why. When someone brings rail tickets to my doorstep the very next day, that’s really high on convenience! And it’s the same with bank accounts, bills, air tickets, and hotel reservations. Booking online is quick, and also gives us the chance to evaluate options rom home, in the presence o amily m embers.

This month’s cover story is about the most useul online services in India. Our objectives are to show the convenience, ease-o-use, and speed these services present, and to build condence in using them.