1 P U B L I S H I N G professional expertise distilled Oracle Siebel CRM 8 Developer's Handbook Alexander Hansal Chapter No.13 'User Properties' 2 In this package, you will find: A Biography of the author of the book A preview chapter from the book, Chapter NO.13 'User Properties' A synopsis of the book s content Information on where to buy this book About the Author Alexander Hansal has worked for various companies and governmental institutions as IT instructor and consultant. He started as a Siebel CRM instructor for Siebel Systems Germany in Since the acquisition of Siebel Systems by Oracle, Alexander has continued to support European customers as instructor and consultant for Siebel CRM and Oracle Business Intelligence. Strongly believing in the power of information sharing, Alexander regularly discusses Siebel CRM and Oracle BI related topics on his weblog ( 3 Oracle Siebel CRM 8 Developer's Handbook Siebel CRM, Oracles' market-leading Customer Relationship Management software, can be tailored to customers needs.

In this book, the ambitious developer will learn how to safely implement customer requirements in Siebel CRM using Siebel Tools, Siebel's own integrated development environment. This book is a complete practical guide to Siebel Tools and how it can be used to implement custom requirements.

The book teaches you to configure the Siebel CRM user interface objects as well as the underlying business layer objects by using real-life case study examples. In addition, you will learn to safely configure the Siebel data model. Understanding and using the Siebel Event Framework for automation is also a key focus area of the book. You will gain a thorough and solid understanding of integration objects to support EAI interfaces. Chapters on Siebel Workflow, Task UI, and scripting prepare you for the most complex automation requirements. This book uses a real-life case study to provide easy-to-follow examples for the majority of chapters.

The examples are radically practical and can be easily adapted to similar situations in Siebel CRM implementation projects. The book ensures that you know what you are doing and why you are doing it by providing useful insight along with detailed practice instructions. The book contains a multitude of explanatory tables, screenshots, and precise diagrams to illustrate the topics. When you have finished the book, you will feel prepared to participate in Siebel CRM implementation projects.

In addition you will be able to teach the old dog some new tricks. What This Book Covers Chapter 1, Siebel Tools and the Siebel Repository, introduces you to the user interface of Siebel Tools and the object definitions that form the Siebel Repository. Chapter 2, Developer Tasks, lays the foundation for a solid understanding of common tasks in the development cycle.

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Chapter 3, Case Study Introduction, provides an introduction to All Hardware, a fi ctitious company whose requirements serve as case study examples throughout the remaining chapters. 4 Chapter 4, Symbolic Strings, discusses the concept of symbolic strings, the central library of translatable texts that can be referenced from any object, that displays text in the user interface. Chapter 5, Creating and Configuring Applets, teaches you how to create and modify form applets and list applets. Chapter 6, Views and Screens, describes how to configure views and screens as well as how to register views in a responsibility. Chapter 7, Business Components and Fields, introduces you to the important concepts of the Siebel business logic layer. You will learn how business components and their fields lay the foundation of the logical data model and how to configure them.

Chapter 8, The Data Layer, enables you to identify configuration options for objects that define the physical data model, such as tables, their columns and indexes. Chapter 9, Business Objects and Links, completes the discussion of the business logic layer by introducing the concept of business objects and links. As in all chapters before, case study examples allow you to deepen your knowledge by providing a hands-on experience. Chapter 10, Pick Lists, enables you to create static and dynamic pick lists on business component fields. Chapter 11, Multi Value Fields, provides insight on how to configure multi value fields and their counterparts in the Siebel user interface. Chapter 12, Configuring Access Control, shows how to configure business components to work within the Siebel Access Control framework in order to ensure data security.

Chapter 13, User Properties, introduces an important configuration option that allows developers to define specialized application logic while staying within safe declarative boundaries. Chapter 14, Configuring Navigation, uses a case study example to explore the various possibilities of providing static and dynamic drilldowns as well as toggle applets. Chapter 15, Customizing the Look and Feel of Siebel Applications, enables you to modify Siebel Web Templates and style sheets in a safe manner. Chapter 16, Menus and Buttons, introduces the Siebel Event Framework and how to use it to configure user interface elements such as menu items, applet buttons, and toolbar buttons. Chapter 17, Business Services, starts an exploration of the Siebel automation capabilities by introducing the concept of business services. You will learn about important preconfigured business services and how to invoke their methods.

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